Patient participation group – Bartholomew Medical Group

Do you have any views about the quality of services we provide?

Are you interested in being involved in the range of services we provide?

If your answer is yes, then you may wish to join our Patient Participation Group…

The first meeting of the Bartholmew Medical Group practice Patient Participation Group (PPG) was held on 11 October 2011. Since then the PPG has met regularly and continues to deliver benefits both to the practice and all its patients.

The PPG consists of a small group of volunteer patients, representative of all patients within the practice, together with practice staff and GPs.

The PPG’s Aims are to work in partnership with the practice as a whole to:

Contribute to the continuous improvement of services and the quality of care
Foster improved communication between the practice and its patients
Provide practical support for the practice to implement change
Help all patients take more responsibility for their health

The PPG meets, at the Medical Centre, approximately four times a year, from 6.00pm to 7.30pm, plus occasional ad-hoc meetings and/or information sessions in support of the PPG’s aims.

New representative patient members are always welcome. If you think you could act as a ‘critical friend’ to the practice, and would like to volunteer on behalf of all patients, please apply to Jo Panizales, the Practice Manager’s PA, on 01405 767711.

Please note: The PPG is not a forum for the discussion of individual medical conditions or for raising individual complaints relating to the NHS, the practice, or its staff/doctors. Details of the practice’s complaints procedure can be found here

Annual reports

Meeting minutes

Terms of Reference

Aim of the Group

To represent the patients of Bartholomew Medical Group and work in partnership with GP’s and practice staff to improve services for patients.

Membership

The PPG is open to any patient registered at the practice. It should be reflective of the patient demographic of the practice. The maximum number of patients in the group to start will be 6 (this will be reviewed regularly). The PPG will elect a chair to run meetings and guide work of the group.

Objectives

In partnership with the practice, the PPG aims to:

To act as an advisory group providing perspectives and concerns from patients that can influence how services operate at the practice.
To communicate to the practice areas of patient concern with a view to influencing change.
To act as a consultative group for any changes at the practice.
To encourage and support the role of the practice in involving patients in their own care.
To monitor complaints and comments received about the practice.
To annually review the results of the patient survey and suggest changes as appropriate.

Meetings

The PPG will meet at least 4 times a year. These meetings will be held virtually with the occasional face to face meeting. These meeting dates will be set in advance.
Members will send apologies in advance if the meeting if they are unable to attend allowing enough time for the meeting to be rescheduled if deemed necessary.
A practice GP, or deputy and whenever possible the Practice Manager will attend all PPG meetings to present news of developments within the practice and to respond to issues raised by the PPG.
At the discretion of the chair the GP can be requested to attend part or all of the meeting. Other staff of Bartholomew Medical Group or other parties from outside the practice may also attend by invitation.
Copies of the minutes of meetings will be prepared for distribution to the practice staff and will be made available to patients on notice boards and through other communication means deemed to be appropriate.

Dissolution

If the PPG considers it appropriate to dissolve, patients will be notified of the proposal, in writing, such notice to be displayed in the waiting room. Full explanation will be given as to the reasons for the dissolution and patients will be invited to the next available meeting where the proposal may be upheld or suspended.
Notice should be given at least one month before the proposed final meeting of the PPG. Reasons for the dissolution or other action to be duly recorded in the minutes and published.

Bartholomew Medical Group Commitment

The Practice Manager or delegated practice staff member will attend all meetings.
Bartholomew Medical Group will commit to attending meetings of PPG, taking forward issues and recommendations from the PPG and supplying responses of action taken as a result and will be party to decisions taken by the PPG.
Bartholomew Medical Group will keep PPG informed of service develeopments and bring them for discussion at PPG meetings, including how wider practice population can get involved in these discussions.

Please note PPG patient members cannot provide any medical advice to other patients, or deal with personal/medical issues or individual patient complaints during the meeting. These should be dealt with outside the meeting following the practices already established procedures.

If you would like to be part of our PPG please email your interest to

hnyicb-ery.bartholomewppg@nhs.net alternatively you can leave your contact details with a member of our reception team and we will be in touch.

Page last reviewed: 28 April 2025